Privacy notice

Valid from 1 Dec 2024 until further notice.

ACnova Oy ("we") is committed to protecting the confidentiality and security of personal data. This privacy notice describes what personal data we collect in our customer and marketing registers and how we process it.

Data controller and contact

ACnova Oy

Email: info@acnova.eu

What data we process

Identification and contact details (name, email, phone, address).
Company details (for B2B customers) and VAT/Business ID where applicable.
Order, delivery and return information, payment status and customer service communication.
Website usage data and cookie identifiers (where applicable).

Purposes and legal basis

To process orders, deliveries and returns (performance of contract).
To manage customer relationship and provide support (legitimate interest / contract).
To comply with legal obligations (e.g., accounting).
To send marketing communications where allowed (consent or legitimate interest depending on the channel).

Recipients

We may disclose necessary data to service providers such as payment service providers, logistics partners, IT providers and authorities where required by law. We use suppliers under appropriate agreements.

Data retention

We keep personal data only for as long as necessary for the purposes described above and as required by applicable law (e.g., statutory accounting retention periods).

Your rights

You may have the right to access your data, correct it, request deletion, restrict processing, object to processing, and request data portability. Where processing is based on consent, you can withdraw consent at any time.

Complaints

If you believe your data is processed unlawfully, you may contact the supervisory authority in your country of residence.

Updates

We may update this privacy notice from time to time. The latest version is always available on this page.