Delivery methods

Orders within Finland are shipped with PostNord. You can choose:

• delivery to a PostNord service point
• delivery to your address (PostNord Jakelu)
• home delivery (PostNord Kotiin)

The price and the delivery time depend on the address and on the weight and size of the order, and are calculated when you place the order. Once the parcel is dispatched you receive a tracking number.

Orders to Estonia, Latvia and Lithuania are delivered by DPD courier. The maximum weight of a single parcel is 35 kg.

The delivery cost is calculated when you place the order, based on the delivery address.

You can pick up your order free of charge at three locations:

• Main warehouse — Sulantie 14 G, 04300 Tuusula, Finland. Mon–Fri 10:00–16:00.
• Office — Hinnerjoenkuja 7, 00940 Helsinki, Finland. By appointment only.
• Office — Narva mnt 13-25, 10151 Tallinn, Estonia. By appointment only, tel. +372 660 8866.

Choose the pickup point you need at checkout. Please come only after you have received a separate notification that the order is ready for collection. Warehouse staff do not accept payments and cannot give product advice.

The seller is always Acnova Oy (Finland): the invoice comes from Acnova Oy with Finnish VAT, including when the order is collected in Tallinn.

Addresses and maps: pickup locations.

The delivery cost is calculated when you place the order: it depends on the delivery address, the weight and size of the order and the delivery method you choose. The final amount is shown in the cart before you confirm the order. Pickup is always free.

Large batches, pallet goods and oversized shipments are quoted separately by our sales team. Write to [email protected] or use the contact page and we will find the most convenient delivery option.