Returns

Right of return

New, unused products have a 14-day right of return from the date you receive the order.

Please keep the product and all included items in good condition until you decide to keep it. You may inspect the product, but it must not be put into use.

Products that cannot be returned

For hygiene and safety reasons, some products may not be returnable once opened or used. If you are unsure, contact us before returning.

How to make a return

1. Contact us via contact page and include your order number.
2. Pack the items carefully and include all accessories/parts.
3. Send the parcel as instructed. Keep your shipping receipt.

Refunds

Refunds are processed after we have received and inspected the returned items. The refund will be made to the original payment method unless otherwise agreed.

Damaged or incorrect items

If you received a damaged or incorrect product, please contact us as soon as possible and attach photos if available. We will resolve the issue promptly.