Skip to Content

Public Offer / General Terms of Sale

Effective from: 11.02.2026
Company: Acnova Oy
Business ID: 2155334-1
VAT: FI21553341
Address: Sulantie 14 G, 04300 Tuusula, Finland
Email: info@acnova.eu
Phone: +358 9 424 513 15

1. General Provisions

This document constitutes a public offer of Acnova Oy in accordance with the legislation of Finland (Contracts Act 228/1929) and applicable regulations of the European Union.

Placing an order, making payment for goods, or any other confirmation of intent to purchase products constitutes full and unconditional acceptance of the terms of this public offer.

This offer governs the sale of goods and services of Acnova Oy:

  • in Finland;
  • in the countries of the European Union;
  • outside the European Union.

If a separate written agreement is concluded, its terms shall prevail over this public offer.

2. Conclusion of Contract

A sales contract shall be deemed concluded from the moment the seller confirms the order and/or receives payment, unless otherwise expressly specified in the order confirmation.

Acnova Oy reserves the right to refuse confirmation of an order for justified reasons, including violation of sanctions legislation, export restrictions, or doubts regarding the good faith of the transaction.

3. Prices and Payments

All prices are stated in euros (EUR).

For consumers (B2C), prices include value added tax at the rate applicable in Finland.

For commercial clients (B2B), VAT shall be applied in accordance with the applicable tax legislation of the EU and Finland, including the reverse charge mechanism where applicable.

Delivery costs, insurance, and other additional charges shall be indicated separately at checkout or in the commercial offer.

Unless otherwise agreed in writing, B2B payments shall be made on a 100% prepayment basis. Acnova Oy may grant payment deferral at its sole discretion.

In case of late payment, interest shall accrue in accordance with the Finnish Interest Act (633/1982) or at the rate specified in the invoice.

The Buyer shall not be entitled to set off counterclaims or withhold payment without a final and binding court decision.

Section I. Terms for Consumers (B2C)

4. Delivery and Transfer of Risk

The risk of accidental loss or damage to the goods shall pass to the consumer at the moment of actual receipt of the goods.

Delivery times are indicative unless expressly guaranteed by the seller.

5. Right of Withdrawal

The consumer has the right to withdraw from a distance purchase within 14 calendar days from the date of receipt of the goods without giving any reason.

Returns shall be carried out in accordance with the EU Directive on Consumer Rights.

The right of withdrawal does not apply to:

  • goods manufactured according to individual specifications;
  • unsealed hygienic and cosmetic products;
  • goods which by their nature are not suitable for return;
  • products manufactured under the customer’s private label.

The goods must be returned in proper condition.

6. Claims

The consumer must notify the seller of any defect without undue delay.

If a defect is confirmed, Acnova Oy shall provide the remedies prescribed by law:

  • replacement;
  • repair;
  • refund;
  • proportionate price reduction.

Nothing in these terms limits mandatory consumer rights.

Section II. Terms for Commercial Clients (B2B)

7. Applicability

These terms apply to all commercial sales unless otherwise agreed in writing.

8. Delivery Terms

Unless otherwise agreed in writing, Incoterms 2020 shall apply.

If no delivery basis is agreed, the delivery term shall be EXW Tuusula, Finland.

9. Transfer of Risk

Risk shall transfer in accordance with the agreed Incoterm.

If no specific agreement exists, risk shall transfer at the moment the goods are handed over to the first carrier.

Title to the goods shall remain with Acnova Oy until full payment of the goods, including accrued interest and additional costs (retention of title clause).

10. Inspection and Claims

Apparent defects must be reported within 7 calendar days from the date of receipt of the goods.

Hidden defects must be reported within 14 calendar days from discovery, but no later than 6 months from the date of delivery.

If these deadlines are not observed, the seller may refuse the claim unless otherwise required by mandatory law.

11. Limitation of Liability

Acnova Oy shall not be liable for indirect damages, loss of profit, loss of market, reputational damage, or penalties imposed by third parties.

The Company shall not be liable for:

  • improper storage of the products by the buyer;
  • use of the products for purposes other than intended;
  • failure to follow instructions for use;
  • modification of composition or packaging without approval.

The total aggregate liability of Acnova Oy for any delivery shall be limited to the value of the respective delivery.

This limitation shall not apply in cases of intentional misconduct or gross negligence.

Good faith buyers who comply with storage and usage conditions are entitled to expect prompt handling of claims and cooperation from Acnova Oy.

12. Private Label and OEM Production

In contract manufacturing, the customer is responsible for:

  • formulas, recipes, and design;
  • compliance of labeling with the requirements of the country of sale;
  • marketing claims and advertising materials;
  • compliance with regulatory requirements of the importing country.

The customer warrants that the provided formulas, trademarks, designs, and other intellectual property objects do not infringe the rights of third parties.

In the event of claims by third parties, the customer shall indemnify Acnova Oy for incurred losses, legal expenses, and other costs related to the defense of rights.

Unless otherwise expressly agreed in writing, the customer shall act as the Importer of Record.

12.1 Minimum Quantities and Order Cancellation

Once production of private label products has commenced, the order may not be cancelled after confirmation of the formula, packaging layout, or procurement of raw materials.

If the customer refuses the produced batch or a batch in production, the customer shall pay the actually incurred expenses, including raw materials, packaging, production costs, and storage expenses.

12.2 Storage of Finished Products

If shipment is delayed due to the customer’s fault for more than 14 calendar days after notification of readiness, Acnova Oy shall be entitled to charge storage and insurance fees.

12.3 Confidentiality and Negotiations

The parties undertake to maintain confidentiality regarding:

  • commercial terms;
  • formulas and technological processes;
  • pricing policy;
  • production volumes;
  • information about negotiations and the fact that negotiations are taking place.

Neither party may disclose to third parties information about negotiations, the content of commercial offers, or agreements reached without the written consent of the other party, except where disclosure is required by law or by order of governmental authorities.

Confidentiality obligations shall remain in force for 5 years from the completion of negotiations or execution of the contract.

Breach of confidentiality entitles the injured party to claim compensation for damages incurred.

Section III. Distributors

13. Status

The distributor acts as an independent commercial partner.

This public offer does not create agency, representation, or franchise relationships without a separate written agreement.

14. Territory and Brand

Territorial exclusivity is possible only upon written agreement.

The distributor must comply with the ACNOVA brand guidelines and use approved marketing materials.

Modification of packaging and labeling without written consent is prohibited.

Acnova Oy may immediately suspend deliveries upon detection of violations capable of damaging the brand’s reputation.

Section IV. Sanctions and Export Control

This public offer is applied subject to the applicable sanctions legislation of the European Union, United Nations regulations, and relevant export control rules.

Any buyer placing an order confirms that:

  • they are not subject to EU, UN, or US sanctions;
  • they are not acting on behalf of a sanctioned person;
  • they will not re-export goods to jurisdictions subject to restrictions;
  • they will not use the products in violation of sanctions legislation.

Acnova Oy shall have the right to:

  • refuse to conclude a contract;
  • suspend performance of obligations;
  • unilaterally terminate the contract;
  • request documentation confirming the final recipient of the goods.

The Company reserves the right to conduct customer verification within compliance procedures.

Section V. Final Provisions

15. Force Majeure

Acnova Oy shall be released from liability for failure to perform obligations due to force majeure circumstances, including but not limited to natural disasters, military actions, sanctions, governmental prohibitions, and interruptions in the supply of raw materials.

16. Severability

Invalidity of any individual provision shall not affect the validity of the remaining provisions of this public offer.

17. Governing Law

This public offer shall be governed by the laws of Finland.

For consumers, mandatory provisions of the country of their habitual residence shall additionally apply if they provide a higher level of protection.

18. Jurisdiction

For commercial clients, disputes shall be resolved in the court at the place of registration of Acnova Oy, unless otherwise agreed in writing.

For consumers, dispute resolution shall be carried out in accordance with EU consumer protection legislation.